Terms and Conditions

1. Acceptance of Terms

By accessing and using the ElderWorld website (elderworld.co) and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

These Terms apply to all visitors, users, and others who access or use our services, including but not limited to clients, family members, and prospective customers.

2. Use of Website

2.1 Permitted Use

You may use our website for lawful purposes only. Specifically, you may:

• Browse information about our services
• Contact us for inquiries or service requests
• Read blog content and educational materials
• Submit forms and applications for services

2.2 Prohibited Use

You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Transmit any harmful code, viruses, or malicious software
• Attempt to gain unauthorized access to our systems or user accounts
• Scrape, copy, or reproduce content without permission
• Use automated systems (bots, scrapers) to access the website
• Impersonate ElderWorld staff or misrepresent your affiliation with us
• Harass, abuse, or harm others through our platform

3. User Responsibilities

3.1 Information Accuracy

You agree to provide accurate, current, and complete information when submitting forms, creating accounts, or communicating with us. Providing false or misleading information may result in termination of services.

3.2 Account Security

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use.

3.3 Communication Consent

By providing your contact information, you consent to receive communications from ElderWorld via email, phone, SMS, and WhatsApp regarding your inquiries, services, and important updates.

4. Intellectual Property

4.1 Ownership

All content on the ElderWorld website, including but not limited to text, graphics, logos, images, videos, software, and design, is the property of ElderWorld or its licensors and is protected by Indian and international copyright, trademark, and intellectual property laws.

4.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes. This license does not include the right to:

• Modify, copy, distribute, or reproduce content
• Use content for commercial purposes without written permission
• Remove copyright or proprietary notices
• Reverse engineer or decompile any software

4.3 Trademarks

"ElderWorld" and related logos are trademarks of ElderWorld. Use of these trademarks without prior written consent is prohibited.

5. Privacy and Data Protection

Your use of our website and services is also governed by our Privacy Policy. We collect, use, and protect your personal information in accordance with applicable data protection laws, including the Information Technology Act, 2000 and the Personal Data Protection Act.

Key privacy commitments:

• We collect only necessary information for service delivery
• Personal health information is kept confidential and secure
• We do not sell or share your data with third parties without consent
• You have the right to access, correct, or delete your personal information

6. Disclaimers

6.1 Service Information

While we strive to provide accurate and up-to-date information on our website, we make no warranties or representations about the completeness, accuracy, or reliability of any content. Service descriptions, pricing, and availability are subject to change without notice.

6.2 Medical Disclaimer

ElderWorld provides caregiving and support services but does not provide medical advice, diagnosis, or treatment. Content on our website and blog is for informational purposes only and should not replace professional medical consultation. Always seek the advice of qualified healthcare providers with any questions regarding medical conditions.

6.3 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of these external sites. Accessing third-party links is at your own risk.

6.4 "As Is" Basis

The website and all content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

7. Limitation of Liability

7.1 Website Use

To the maximum extent permitted by law, ElderWorld shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from:

• Your use of or inability to use the website
• Any errors or omissions in website content
• Unauthorized access to your personal information
• Technical malfunctions or interruptions
• Acts or omissions of third parties

7.2 Service Delivery

Liability related to actual service delivery is governed by our Service Policy and individual service agreements. This includes care-related incidents, emergencies, and caregiver performance.

8. Indemnification

You agree to indemnify, defend, and hold harmless ElderWorld, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

• Your violation of these Terms and Conditions
• Your violation of any applicable laws or regulations
• Your violation of any third-party rights, including intellectual property rights
• Any content you submit or transmit through the website

9. Governing Law and Jurisdiction

9.1 Applicable Law

These Terms and Conditions are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

9.2 Jurisdiction

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Bangalore, Karnataka, India.

9.3 Dispute Resolution

Before initiating legal action, parties agree to attempt good-faith negotiation and mediation to resolve disputes. If mediation fails, disputes may proceed to binding arbitration or court litigation as appropriate.

10. Changes to Terms

ElderWorld reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website with an updated "Last Updated" date. Your continued use of the website after changes are posted constitutes your acceptance of the modified terms.

We encourage you to review these Terms periodically. For significant changes, we will provide prominent notice on our website or via email to registered users.

11. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

12. Entire Agreement

These Terms and Conditions, together with our Service Policy and Privacy Policy, constitute the entire agreement between you and ElderWorld regarding your use of the website and supersede all prior agreements and understandings, whether written or oral.