Terms and Conditions

2.1 Permitted Use

You may use our website for lawful purposes only. Specifically, you may:

• Browse information about our senior care services
• Contact us for inquiries or service requests
• Read blog content and educational resources
• Submit contact forms and service applications
• View pricing and service tier information

2.2 Prohibited Use

You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Transmit any harmful code, viruses, or malicious software
• Attempt to gain unauthorized access to our systems, user accounts, or databases
• Scrape, copy, or reproduce content without written permission
• Impersonate ElderWorld staff, partners, or other users
• Harass, abuse, or harm others through our platform
• Submit false information or fraudulent service requests

3.1 Information Accuracy

You agree to provide accurate, current, and complete information when submitting forms, creating accounts, or communicating with us about care services. Providing false or misleading information may result in termination of services and potential legal action.

3.2 Account Security

If you create an account or access our client portal, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Notify us immediately at hello@elderworld.co of any unauthorized use or security breach.

3.3 Communication Consent

By providing your contact information (email, phone, WhatsApp), you consent to receive communications from ElderWorld via email, phone calls, SMS, and WhatsApp regarding your inquiries, services, important updates, and promotional information. You may opt out of promotional communications at any time.

4.1 Ownership

All content on the ElderWorld website, including but not limited to text, graphics, logos, images, videos, software, and design, is the property of ElderWorld or its licensors and is protected by Indian and international copyright, trademark, and intellectual property laws.

4.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes only. This license does not include the right to:

• Modify, copy, distribute, transmit, or reproduce website content
• Use content for commercial purposes without written permission
• Remove copyright, trademark, or proprietary notices
• Reverse engineer or decompile any software or technology
• Create derivative works based on our content

4.3 Trademarks

"ElderWorld" and related logos, service names, and designs are trademarks owned by ElderWorld. Use of these trademarks without prior written consent is strictly prohibited and may violate trademark law.

6.1 Service Information

While we strive to provide accurate and up-to-date information on our website, we make no warranties or representations about the completeness, accuracy, or reliability of any content. Service descriptions, pricing, caregiver availability, and service areas are subject to change without notice. Contact us directly for the most current information.

6.2 Medical Disclaimer

ElderWorld provides caregiving, companionship, and care coordination services but does not provide medical advice, diagnosis, or treatment. Content on our website and blog is for informational purposes only and should not replace professional medical consultation. Always seek the advice of qualified healthcare providers with any questions regarding medical conditions, treatments, or medications.

6.3 Third-Party Links

Our website may contain links to third-party websites for reference or resources. We are not responsible for the content, privacy practices, terms, or security of these external sites. Accessing third-party links is at your own risk.

6.4 "As Is" Basis

The website and all content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted, error-free, or secure access.

7.1 Website Use

To the maximum extent permitted by law, ElderWorld shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from:

• Your use of or inability to use the website
• Any errors, omissions, or inaccuracies in website content
• Unauthorized access to your personal information
• Technical malfunctions, interruptions, or service outages
• Acts or omissions of third parties

7.2 Service Delivery

Liability related to actual care service delivery is governed by our Service Policy and individual service agreements. This includes care-related incidents, emergencies, caregiver performance, and service quality.

9.1 Applicable Law

These Terms and Conditions are governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes shall be resolved under Indian law.

9.2 Jurisdiction

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Bangalore, Karnataka, India. You consent to personal jurisdiction and venue in these courts.

9.3 Dispute Resolution

Before initiating legal action, parties agree to attempt good-faith negotiation and mediation to resolve disputes amicably. If mediation fails within 30 days, disputes may proceed to binding arbitration under Indian Arbitration and Conciliation Act, 1996 or court litigation as appropriate.