HowCanWeHelpYou?
Find answers to common questions about our services, pricing, and care process.
ElderWorld is your family's dedicated partner for your parent's complete well-being, and we're fundamentally different from hiring a local attendant in two crucial ways.
First, we're Care Orchestrators, not placement agents. You don't get just a person; you get a complete support system. Every family receives a dedicated Care Manager who acts as your single point of contact, creates personalized care plans, and coordinates everything from medical appointments to emergency responses. This is paired with a compassionate, professionally trained Buddy who provides in-person companionship and assistance.
Second, we provide complete transparency and family connection. Whether you're in Bangalore or abroad, you receive daily WhatsApp updates with photos, weekly detailed reports, and always-available access to your Care Manager. You're always informed, always connected.
We don't just place someone in your home. We manage and coordinate all aspects of your parent's safety, health, and happiness, giving your entire family peace of mind.
Getting started with ElderWorld is simple, personal, and stress-free.
Timeline:
• Same-day response: We respond to inquiries within hours (often minutes during business hours)
• Free consultation within 2-3 days: We visit your home to understand your parent's needs, preferences, and health status
• Care begins in 3-4 days: From initial consultation to your first Buddy visit
• Urgent situations: Can be prioritized for faster setup
The Simple Process:
Step 1: Free home consultation (no pressure, just understanding)
Step 2: Personalized care plan and Buddy matching
Step 3: Meet your Buddy and approve the plan
Step 4: Care begins with full support from your Care Manager
We handle every detail (scheduling, training, coordination) so you can focus on enjoying quality time with your parents. The first two weeks are a trial period with full flexibility to adjust or get a refund if you're not completely satisfied.
Getting started with ElderWorld is designed to be simple, personal, and completely stress-free for your family.
Step One: Free Consultation
We visit your home to understand your parent's needs, preferences, daily routines, health status, and cultural requirements. This is a relaxed conversation: no pressure, no obligation. We listen to your concerns, answer your questions, and understand what success looks like for your family.
Step Two: Personalized Matching
Based on our consultation, we create a customized care plan and match your parent with the perfect Buddy based on personality, interests, language preferences, and specific care needs. You'll receive a written care plan with transparent pricing and meet your proposed Buddy before services begin.
Step Three: Seamless Activation
Your Care Manager coordinates everything—scheduling visits, setting up health monitoring protocols, and connecting your family to our communication system. We provide training and support so everyone feels confident and informed.
Step Four: Care Begins with Ongoing Support
From the first visit onward, you receive daily updates, weekly reports, and always-available access to your Care Manager. We handle every detail so you can focus on enjoying quality time with your parents.
Trial Period: The first two weeks are considered a trial. If you're not satisfied with your Buddy or service, we'll make adjustments or provide a full refund.
We offer flexible monthly plans with no long-term contracts. You can pause services temporarily (when family visits or your parent travels) with 1 week's notice for pauses longer than 2 weeks.
To cancel, we require 30 days' notice. We want you to stay because you're happy with the care, not because you're locked into a rigid contract.
The first two weeks are a trial period. If you're not satisfied during this time, we'll make immediate adjustments or provide a full refund, no questions asked.
We offer three flexible care tiers designed to support your loved one's body, mind, and spirit:
1. Lite: Peace of Mind (₹12,000/month)
4 visits/month (9 hours total) - Perfect for independent seniors who value periodic check-ins. Includes weekly wellness checks, social companionship, errands coordination (banking, shopping), medication reminders, and family updates after each visit.
2. Essential: Chronic Condition Monitoring (₹20,000/month)
7 visits/month (17 hours total) - Ideal for seniors managing health conditions. Includes everything in Lite, plus medical appointment coordination, vital signs monitoring, health tracking, doctor communication, and detailed weekly reports.
3. Premium: Complex Care Coordination (₹30,000/month)
10 visits/month (24 hours total) - For seniors requiring comprehensive support. Includes everything in Essential, plus daily visits, medication management, emergency coordination, specialized care (dementia support), and priority access to your Care Manager.
All plans include your dedicated Care Manager, round the clock emergency helpline, and comprehensive family communication. You can upgrade or adjust your plan anytime as needs change.
Yes! Save 10% by paying annually:
• Lite: ₹129,600/year (save ₹14,400)
• Essential: ₹216,000/year (save ₹24,000)
• Premium: ₹324,000/year (save ₹36,000)
Annual plans lock in your pricing for the full year and provide peace of mind with comprehensive upfront planning. You can still adjust your care plan quarterly based on changing needs.
The science is clear: loneliness is as dangerous to health as smoking 15 cigarettes a day. But the good news? Companionship isn't just nice to have; it's actual healthcare.
Documented Health Benefits:
Research shows that seniors with regular companionship have:
• 30% fewer hospital visits
• Better cognitive function and memory retention
• Improved sleep quality
• Stronger immune systems
• Lower rates of depression and anxiety
• Better management of chronic conditions
Real-World Impact:
But here's what the studies can't fully capture: we see the changes every day. Seniors who were withdrawn start sharing stories from their past. Those who stopped cooking begin preparing meals to share with their companions. People who felt forgotten discover they have wisdom and experience worth sharing.
It's Preventive Healthcare:
Buddy Care isn't a luxury service; it's preventive healthcare that happens to feel like friendship. By addressing loneliness proactively, we're preventing serious health decline before it happens. That's why many families see Buddy Care as their best healthcare investment: preventing crises rather than reacting to them.
Our Buddies speak Kannada, Hindi, Tamil, Telugu, and English. We match caregivers based on your loved one's language preferences and cultural background.
Language compatibility is crucial for meaningful companionship and building trust. During your consultation, we ask about language preferences and ensure your Buddy speaks your parent's preferred language fluently.
Yes, absolutely, without hesitation. Compatibility matters deeply in caregiving relationships, and we completely understand that sometimes personalities don't mesh.
If at any point you or your parent feel uncomfortable or the relationship isn't working, contact your Care Manager immediately. We'll find a better match right away: no questions asked, no additional fees, no complicated process.
The first two weeks are specifically designed as a matching period where both families and Buddies assess compatibility. But even after that, you can always request a change. Your comfort and your parent's happiness are non-negotiable.
We coordinate medical care but don't provide clinical nursing services directly. Our scope focuses on health coordination and monitoring, not hands-on medical procedures.
What Our Buddies CAN Do:
• Remind about medications (but not administer injections)
• Accompany to doctor appointments and communicate with medical staff
• Monitor vital signs (blood pressure, blood glucose with home monitors)
• Coordinate with doctors, nurses, and specialists
• Maintain health records and communicate changes to family
• Recognize warning signs and alert medical professionals
What We DON'T Do:
• Administer injections or IV medications
• Provide wound care or catheter management
• Perform physical therapy exercises (without therapist supervision)
• Make independent medical decisions
For Skilled Nursing Needs:
If your parent requires skilled nursing care or specialized therapy, we partner with licensed medical professionals and coordinate their services as part of your overall care plan. Think of us as the orchestrator who ensures all medical services work together seamlessly.
Trust and safety are the foundation of everything we do. Our selection process is more rigorous than any traditional agency.
Every Buddy undergoes our comprehensive 5-stage verification:
• Multiple in-depth interviews
• Psychometric tests for empathy and patience
• Thorough police and background checks
• Professional certification review
• Cultural sensitivity assessment
Unlike gig workers, our Buddies are full-time, salaried ElderWorld employees. This ensures accountability, professionalism, and commitment to our values. They receive extensive training not only in practical eldercare skills but also in communication, cultural sensitivity, and specialized support for conditions like early-stage memory loss.
You have complete transparency: access to your Buddy's profile, qualifications, and past family reviews before they ever enter your home. And if it's not a good fit, we'll find someone else immediately, no questions asked.
Medical emergencies are when families need us most, and our round the clock Emergency Coordination Protocol is designed for rapid action.
Here's exactly what happens:
Immediate Response: Your parent or their Buddy contacts our emergency helpline (available round-the-clock, including holidays). Our response team answers within seconds and springs into action.
Family Notification: We immediately alert all designated family members via phone calls and WhatsApp, keeping you informed in real-time throughout the emergency.
Coordinated Action: We don't stop at notification; we coordinate everything. We dispatch trusted ambulance services to your parent's exact location, contact their doctors with their complete medical history from our records, and arrange hospital admission if needed.
Continuous Updates: Our team accompanies your parent to the hospital and provides you with continuous updates until the situation is resolved: arrival at hospital, doctor consultation results, treatment plan, and safe return home.
For non-emergency health concerns (medication side effects, concerning symptoms), our Buddies are trained to recognize warning signs and connect immediately with our medical coordination team for guidance.
We're not just an emergency notification service; we're the intelligent coordinator ensuring rapid response while keeping families informed every step of the way.
Contact us immediately; we take feedback seriously and act fast.
Our Response Process:
1. Within 24 hours: We address your concerns directly, investigate the situation, and provide a clear action plan
2. Immediate adjustments: We make changes to the care plan, provide additional Buddy training, or assign a different caregiver if needed
3. Follow-up: Your Care Manager checks in regularly to ensure the issues are fully resolved
Your Options:
• Adjust the care plan (change schedule, services, or approach)
• Replace the Buddy with someone better suited
• Pause services while we resolve concerns
• Request a refund if we can't meet your expectations
Your satisfaction and your parent's well-being are non-negotiable. We'd rather make things right than risk losing your trust.
We believe in complete transparency: no surprises, no hidden fees, ever.
Our three-tier pricing structure is designed to match your family's needs:
• Lite (Peace of Mind): ₹12,000/month - 4 visits, 9 hours total
• Essential (Chronic Condition Monitoring): ₹20,000/month - 7 visits, 17 hours total
• Premium (Complex Care Coordination): ₹30,000/month - 10 visits, 24 hours total
Each plan includes your dedicated Care Manager, Buddy visits, round-the-clock helpline access, and comprehensive family communication. Any additional services (like transportation or meal preparation) require your approval before being charged, with clear pricing provided in advance.
We begin with a free, no-obligation home consultation to understand your family's unique needs, then recommend the most suitable plan with a detailed, all-inclusive quote. What you see is exactly what you pay.
We accept multiple payment methods for your convenience:
• Bank transfer: NEFT/RTGS/IMPS
• UPI payments: Google Pay, PhonePe, Paytm
• Credit/debit cards: Visa, Mastercard, RuPay
• International wire transfers: For NRI families paying from abroad
Monthly invoices are sent 3-5 days before the billing date with a detailed breakdown of services. We can provide invoices in multiple currencies for NRI families who need documentation for tax or financial planning purposes.
Our service is designed specifically for families managing eldercare from a distance. Distance doesn't mean disconnection.
Here's how we keep you connected:
Daily Updates: After every visit, your Buddy sends activity summaries and photos via WhatsApp. "Medication taken," "Enjoyed garden walk," "Had nutritious lunch." You receive instant notifications with full context, not just basic check-ins.
Weekly Reports: Your Care Manager provides detailed reports covering health status, mood observations, upcoming appointments, and any concerns.
Always-Available Access: Message your Care Manager anytime via WhatsApp, phone, or email. We respond within hours (urgent matters within minutes).
Video Check-Ins: For overseas families, we offer scheduled video visits where you can virtually join activities, meals, or casual conversations with your parent and their Buddy.
Many NRI families tell us that our transparent communication is what gives them peace of mind. Whether they're in Bangalore or Boston, they're never out of touch. You're not outsourcing care; you're extending your family's ability to provide love and attention across any distance.
Yes. We accept international wire transfers and can provide invoices in multiple currencies (USD, GBP, EUR, SGD) for your financial records.
Many NRI families find it convenient to set up automatic monthly transfers from their international bank accounts. We provide all necessary banking details and documentation for these arrangements.
For tax or reimbursement purposes (if your employer offers eldercare benefits), we can provide detailed invoices and service documentation in English with all required information.
We provide in-home care across Bangalore's major neighborhoods, including:
• Indiranagar
• Koramangala
• Whitefield
• Jayanagar
• HSR Layout
• Malleshwaram
• Marathahalli
• Electronic City
• Bellandur
• Sarjapur Road
• And surrounding areas
Contact us to confirm coverage in your specific neighborhood. For areas slightly outside our current service zones, we may still be able to accommodate depending on your needs; it never hurts to ask.
We offer both visiting care and live-in care arrangements:
Visiting Care (Most Common):
Your Buddy visits for scheduled hours daily or weekly (2 hours/day, 4 hours/day, full days, etc.). Your parent maintains independence while receiving support during key times.
Live-In Care:
Your Buddy stays round the clock in the home, typically in situations where:
• Your parent needs round-the-clock supervision (advanced dementia, fall risk)
• Your parent lives alone and family wants constant presence
• Temporary need during post-surgery recovery
Pricing and Buddy availability vary for live-in arrangements. Discuss your needs during the consultation, and we'll recommend the best approach for your family's situation and budget.
Yes, as part of our Buddy Care service. Light housekeeping, meal preparation, and errands are included in the scope of daily living support.
What's Included:
• Light housekeeping (tidying, organizing, laundry)
• Meal preparation tailored to dietary restrictions and cultural preferences
• Grocery shopping and errands (pharmacy, bill payments, post office)
• Household coordination (scheduling repairs, managing deliveries)
What's NOT Included:
For more intensive cleaning (deep cleaning, heavy scrubbing, window washing), we can recommend trusted housekeeping partners, but this is arranged separately from ElderWorld services.
The focus of our Buddy Care is maintaining a clean, comfortable home environment that supports your parent's daily life, not full-time housekeeping services.
Yes. Our Specialized Memory Care service is designed specifically for families navigating cognitive decline.
What's Included:
• Buddies with specialized dementia care training
• Cognitive engagement activities and memory exercises
• Structured daily routines that reduce confusion and anxiety
• Safe environment assessment and wandering prevention protocols
• Enhanced family communication with detailed behavioral observations
• Emotional support for families navigating difficult decisions
Our Approach:
We work closely with your parent's doctors to understand their specific stage of cognitive decline and adapt care as needs evolve. Our Buddies are trained to:
• Communicate clearly and patiently without condescension
• Manage challenging behaviors with dignity and respect
• Recognize signs of distress or discomfort
• Create moments of joy and connection despite memory loss
Family Support:
Dementia doesn't just affect the person diagnosed; it affects the entire family. Your Care Manager provides guidance on difficult conversations, helps coordinate medical specialists, and offers resources for families struggling with the emotional weight of watching a loved one decline.
We can't stop the progression of dementia, but we can ensure your parent experiences dignity, safety, and moments of happiness throughout their journey while giving your family the support you need to face this together.
Still Have Questions?
We're here to answer any questions you have about caring for your loved ones. Whether you have a quick question or want to schedule a free consultation, we're just a message away.
Contact Us TodayResponse time: Within 24 hours during business days • Same-day consultation scheduling available